We carry out data collection online, via app, by post, by email and through other channels, depending on what suits the survey and target group. Our staffed helpdesk answers questions from respondents and supports them throughout the process, including by telephone reminders and follow-up contacts. We continuously monitor response rates and non-response as part of our quality assurance. The aim is to always ensure that the dataset is large enough and representative for the purpose of the survey.

We offer

• Data collection online, via app, by post, by email and through other channels

• A staffed helpdesk team for respondents

• Reminders and follow-ups, including by telephone

• Ongoing monitoring of response rates and non-response